IsonAIDocumentation
Bahasa Indonesia

Troubleshooting

Check first: service status

If IsonAI seems off, check status.isonai.net — the public status page that monitors the service continuously.

Common problems

Can't sign in / verification code not arriving

  • Check your spam/junk folder; use the resend link on the verification page.
  • Make sure the email address is correct; or sign up with Google/Apple, which need no email verification.
  • Forgot your password: isonai.net/forgot. Google/Apple accounts have no IsonAI password — sign in via their buttons.

Shown as Guest even though you are signed in

If /chat suddenly shows you as a guest:

  1. Reload the page once (F5). The session is sometimes not read on the first load.
  2. Make sure you are not in a browser private/incognito window — sessions are not shared with normal windows.
  3. Make sure cookies for isonai.net are not blocked (browser privacy settings or blocker extensions).
  4. If you are still a guest, sign in again from the login page. Your history and memory are safe in your account — guest status only means the browser session ended or was cleared, not that your data is gone.

The send button does not work

  1. Check whether an answer is still running (the button turns into Stop) — stop it first or wait for it to finish.
  2. Force-reload (see the hard-refresh steps below) — the most common cause is an old cached app version.
  3. Try a new tab; if the new tab works, close the old one.
  4. If the browser console shows QuotaExceededError, follow the storage section below.

QuotaExceededError / browser storage full

This error means the browser's local/session storage for isonai.net is full, so the app cannot save preferences or drafts.

  1. Force-reload first — that is often enough.
  2. If it recurs, clear site data for isonai.net only (not the whole browser): site settings → clear data. Read the consequences below before doing so.
  3. Browser private mode has a smaller storage quota; use a normal window for longer sessions.

The interface looks stale / model or Thinking picker out of sync

If the interface shows a model or Thinking mode that does not match what you selected, or looks outdated after an update:

  1. Hard refresh: Windows/Linux Ctrl+Shift+R, macOS Cmd+Shift+R (Safari: Cmd+Option+R).
  2. If it still looks off, close all isonai.net tabs and open them again — the web app updates itself on the next load.
  3. Re-select the model/Thinking mode from its picker; the choice is stored per interface session.

Thinking does not stream or the panel does not appear

Some conditions are normal, not a fault:

  • Fast mode and the LYT tier do not show a Thinking panel by design.
  • Simple questions on Auto are answered directly without a thinking stage.
  • If a useful, safe narrative cannot be produced, the panel is deliberately omitted.

If the panel never appears in any conversation where it should, hard-refresh; also check the service status.

Answers stop mid-way / tab closed

Answers are still completed on the server even if the tab closes or the connection drops — reload the conversation to see the full result. Briefly switching apps on mobile does not cancel an answer either. If the answer isn't satisfying, use retry.

When it is safe to clear site data — and what it costs

Clearing isonai.net site data is safe at any time to recover from storage/cache problems, with these consequences:

  • You are signed out and need to sign in again.
  • Local preferences (theme, interface language, last model choice) reset to defaults.
  • Conversation history, memory, and account data are NOT lost — they live on the server under your account and return after you sign in.

Quota runs out quickly

See Plans & quota: long conversations consume more tokens per message; light chat is cheaper via LYT. Today's usage is in Settings.

Model answers feel lighter than usual

Your smart-model quota has likely run out and answers are being served by LYT (there is a notice) — it recovers when the quota renews at midnight UTC.

Uploads fail

  • Check the size limits: 25 MB per document (20 MB for PDF editing), 50 MB per PDF in the Slate Notebook.
  • The format must be on the supported list.
  • Large scanned documents need more OCR time — allow some time before retrying.

PRME shows an error

PRME is an explicit tier: when its engine is unavailable, it shows a clear error instead of silently switching tiers. Try again later, or use Adaptive/Omni in the meantime.

iOS app not syncing

Make sure you are signed in with the same account; pull to refresh the conversation list. History is stored in your account, not on the device.

Reporting problems

Include: what you did, what you expected, what happened, the approximate time, browser/device, and screenshots if available.

What NOT to include in a report: passwords, OTP codes, tokens/JWTs, cookies, raw localStorage contents, or prompts containing sensitive personal data. The support team never asks for these, and reports are actionable without them — a description of what happened plus screenshots you have checked for sensitive data is enough.

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