Privacy & data
This page summarizes IsonAI's privacy practices in plain language. The binding document is the Privacy Policy — if anything differs, the policy prevails.
Core principles
- Your data is not sold and is not shared with third parties for advertising.
- Stored on EPITHRE.'s own infrastructure in Indonesia — not in a third-party cloud.
- Control stays in your hands: view, edit, and delete memory; delete conversations; delete your account at any time.
What content is used for
Most processing runs automatically to produce answers. Content may be used in a limited way to keep the service secure and to improve IsonAI's quality and accuracy, with identity minimized and obscured where possible.
Opt-out: you can opt out of content being used for model improvement at any time via privacy@isonai.net.
Available controls
| Need | How |
|---|---|
| A conversation without personalization traces | Incognito mode — note: still stored server-side, only hidden from history and personalization |
| Viewing/deleting what is remembered | isonai.net/memory |
| Turning memory off entirely | Settings → Memory |
| Deleting a specific conversation | The conversation menu in the sidebar |
| Disconnecting Google connectors | Account settings |
| Deleting your account and all its data | Settings → Delete account |
Documents and files you upload
Uploads are accessible only to your account and are used for your conversations. Files produced by document editing are valid for 48 hours and can only be downloaded by the uploader.
Isolation between users
Conversations, memory, and files are per account. No feature exposes one user's data to another user; share links only show conversations you have explicitly chosen to share.
Sensitive information boundaries
- IsonAI does not ask for data it doesn't need to answer.
- Sensitive data in memory is not surfaced in unrelated answers — see Memory.
- Never share passwords or OTP codes with anyone, including in chat.
Account deletion and retention
Deleting your account (Settings → Delete account) is permanent: conversations, memory, preferences, and connected-service authorizations are deleted with it, completed within 30 days; during that period the account is deactivated.
A few limited exceptions to the 30-day removal apply, as set out in the canonical policy:
- Security audit logs — action metadata (action type, IP address, user agent) may be retained for up to 365 days for security and forensic purposes. These logs never contain the contents of your conversations or reports.
- Promotional claim records — retained to prevent abuse of promotional offers.
- Backups — deleted data may remain briefly in system backups and leaves backup rotation within approximately one week.
Incognito conversations follow the same retention policy as any other conversation. The full, binding details are in the Privacy Policy.
Contact
Privacy questions: privacy@isonai.net. General support: isonai.net/support.
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