---
title: Help & contact
description: "Quick answers to common questions about accounts, data, and the apps, and how to reach the IsonAI team."
last_verified: 2026-09-29
---

# Help & contact

This page collects the most common questions. The full guide to each feature is in the documentation menu.

## Common questions

### How do I create an account?

Go to [isonai.com](https://www.isonai.com) and choose **Sign up**. You can sign up with email, Google, or Apple. Details are in [Account & sign-in](/en/account/).

### How do I reset my password?

Choose **Forgot password** on the sign-in screen. A reset code is sent to your account email.

### Where is my data stored? Is it private?

Conversations are stored on IsonAI's own infrastructure in Indonesia. We don't sell your data or use it for advertising. The full details are in the [Privacy Policy](/en/privacy-policy/).

### Can I export my chat history?

Yes. Use the **Share** button on a conversation to export it as Markdown. Exporting the whole account at once is not available yet.

### How do I turn off conversation history?

Use **Incognito**: the incognito icon in the top bar starts a temporary chat that stays out of your history and is never used for personalization. You can also delete any conversation from the chat list. See [Memory](/en/memory/).

### How do I delete my account?

Go to **Settings → Account → Delete Account**. Deletion is permanent: conversations, memory, and account data are removed.

### Can I use IsonAI on my phone?

Yes. The IsonAI app for iPhone and iPad is on the App Store (search for "IsonAI"). On Android and other devices, IsonAI works fully in the browser at [isonai.com](https://www.isonai.com).

### What file types can I attach?

PDF, Word, PowerPoint, Excel, RTF, OpenDocument, EPUB, CSV/TSV, text, Markdown, most code files, and images (PNG, JPG, WebP). Each file can be up to 25 MB. The full list and limits are in [Attachments](/en/attachments/).

## Contact us

- **Account and technical support:** [hello@epithre.com](mailto:hello@epithre.com). Usually answered within 24 hours on business days. Include your account email and a description of the issue.
- **Privacy questions:** [hello@epithre.com](mailto:hello@epithre.com).
- **Service status:** [status.isonai.net](https://status.isonai.net).

Before contacting us, [Troubleshooting](/en/troubleshooting/) may already cover your issue.

## Related

- [Account & sign-in](/en/account/)
- [Plans & quota](/en/plans/)
- [Privacy Policy](/en/privacy-policy/)
- [Terms of Service](/en/terms/)