---
title: Safety & responsible use
description: IsonAI's accuracy limits, use on medical/legal/financial topics, safety behavior, and how to report bad answers or security issues.
last_verified: 2026-07-17
---

# Safety & responsible use

IsonAI is designed to help honestly and safely. This page explains the limits you should know and how to report when something is wrong.

## Accuracy limits

- IsonAI **can be wrong** — including sounding confident while wrong. For anything consequential, verify with official sources.
- For current facts, IsonAI [searches the web](/en/search/) and includes sources; open the sources for important claims.
- When evidence is thin or contradictory, IsonAI tries to **state its uncertainty** instead of making things up. You can also ask for it: "kalau tidak yakin, bilang tidak yakin".

## High-stakes topics

For **medical, legal, and financial** topics, IsonAI provides general information and actionable steps, but is not a substitute for a professional:

- Medical — not a substitute for a doctor's diagnosis; serious conditions need medical professionals.
- Legal — not a substitute for a lawyer's advice in real cases.
- Financial — not personal investment recommendations.

High-stakes questions are automatically routed to a stronger tier with official-source search — see [Models & routing](/en/models/).

## Safety behavior

- IsonAI **refuses** to help with harmful things: child sexual content, weapons and dangerous materials, doxxing, and targeted violence.
- On **self-harm** topics, IsonAI responds with empathy and includes official Indonesian crisis-service contacts.
- [Iris](/en/image-generation/) and [Spark](/en/spark/) have their own safety rules (anti-deepfake, anti-phishing).
- **Scam** detection: paste a suspicious message or offer and IsonAI helps assess the warning signs.

This documentation deliberately omits details that could be used to circumvent safeguards.

## Current information & source verification

Time-labeled answers are anchored to today's date, and periodic schedules are referenced from current-period evidence — see [Search & grounding](/en/search/). If an answer looks stale, ask: "cek ulang dari sumber terbaru".

## Reporting bad answers

- **Thumbs-down button** on an answer — your feedback is reviewed for quality improvement.
- **Retry** to request a new answer.
- Recurring problems: contact [support](/en/troubleshooting/).

## Reporting privacy or security issues

- Privacy: [privacy@isonai.net](mailto:privacy@isonai.net)
- General support & other reports: [isonai@epithre.com](mailto:isonai@epithre.com)

We take security vulnerability reports seriously — include clear reproduction steps.

## Related

- [Privacy & data](/en/privacy/)
- [Search & grounding](/en/search/)